This week I began my new role as an intern at the Wigwam Golf Resort and Spa. I have been working there for the past three years so the location isn’t new to me, but my role has completely now completely changed. Up to this point I have been a front desk agent. Now I am doing two jobs- Front Desk Trainer and Executive Meeting Specialist.
The Front Desk Trainer role isn’t too far off from what I have been doing, but it is going to require quite a bit more work. I will be in charge of training all new Front Desk Agents and PBX Operators, as well as scheduling and conducting continuous training for the current employees. In addition, I will be creating a training manual for the two positions. This will be a binder with step by step instructions for just about every thing that we do at the Front Desk or in PBX. This is going to be a huge undertaking! I am very glad that I will have the opportunity to create it, though, because I have been pushing for some sort of training manual ever since I started three years ago.
The Executive Meeting Specialist role will be completely new to me. In this role I will be the liaison between the group contacts or meeting planners and the resort. I will spend my day checking meeting rooms and function space to make sure they are set properly, communicating with the group contacts to make sure they are satisfied, and solving any problems that arise. Basically I will be there to make sure all meetings and functions go smoothly and help wherever I am needed. I am very excited about this role because it will allow me to see how things are run “behind the scenes.” Right now I have a very general idea of what each department does (i.e. banquets, set up, audio visual) but in this role I will be working very closely with these departments so I hope to gain a better understanding of them. Eventually I think I would enjoy working in the Catering or Convention Services department and I think this experience will definitely be helpful.
This week I have spent most of my time learning about my new roles and what all will be expected of me. I’m just barely beginning what will be an exciting 14 weeks and I can’t wait to dive right in!
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Hi Shelly! It sounds like you will have your hand full with the training of new hires but also getting some training in yourself as the Executive Meeting Specialist. It sounds very exciting!
ReplyDeleteShelly! An executive meeting specialist sounds like a great job and opportunity for you! That is kind of what I want to do after graduation, so don't be mad if I comment a lot and ask a lot of questions regarding your new position. That is so awesome and I'm really happy for you! Good luck girl and keep me posted!
ReplyDeleteHey Shelly! I hope all is well with you and your internship! To answer your question you asked me :) Palms Casino Resort officially opened November 15, 2001; the Real World: Las Vegas began filming in early 2002, the season officially aired September 17, 2002. Being a brand new brand to the Las Vegas community, George Maloof saw this as an incredibly opportunity to expose his product to the whole nation, which happened to be targeting the younger demographic. To me I see this from an outstanding marketing stand point; for allowing cameras into the casino and for hosting the Real World Las Vegas really put the Palms Casino Resort on the map.
ReplyDeleteShelley!
ReplyDeleteYou're going to do great. I'm glad that they are allowing you to do something different. You have so much talent!