Well, another week is coming to an end. I can't believe this is the end of the third week of my internship! Time is flying by! This is probably because it has been incredibly busy at work.
This is the second week that I have been training with the current Executive Meeting Specialists (Jim and Mayra). I've been noticing the difference in the way the 2 current Executive Meeting Specialists do things. Jim is more social- he is constantly walking around and talking to the meeting planners and the attendees. He wants to make sure that everyone is happy and taken care of. But I sometimes think he makes the job more hectic than it needs to be because he is always trying to fix something, even when there is nothing that really needs to be done. He also hates to do the paperwork part of the job and it shows in his reports. Mayra, on the other hand, wants to make sure everyone is taken care of, but gives the meeting planners a little more space. She doesn't check with them as much and seems to have a lot of down time. She basically does what needs to get done and doesn't look for extra work to do but she does do an excellent job on the paperwork that is required. When I am left on my own (probably next week) I hope that I can incorporate a little of each of their styles.
This week I also learned a new computer system that the sales and catering managers use. It is called Delphi. It is an amazing system! They use it to keep track of all of the groups that we book as well as leads and potential groups. It is also used to send e-proposals and create contracts and BEO's, among other things. I can't imagine how long it would take to create some of these documents and how hard it would be to keep track of all the groups without this system.
Training this week was a little rough. We were very busy at the front desk so I had to be very flexible and jump in to help at the desk a few times. Almost every day the training times that we had scheduled had to be moved or postponed entirely. This is the hard thing about the front desk- you can never tell what time during the day will be busy and what time will be slow. But it's the nature of the beast.
On a personal note- I got engaged last weekend! I am super excited and now get to start planning our wedding :) We are also going to start looking for a house soon so I am going to be incredibly busy!
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I can totally relate with the supervisor who is always trying to fix something that doesn't need fixed. Except for me it is the Commanding Officer of the entire base, that really has no idea how our department runs because we are civilian employees corresponding with the military, very interesting to say the least.
ReplyDeleteCONGRATULATIONS ON YOUR ENGAGEMENT!!!!!!
Shelley CONGRATS ON THE ENGAGEMENT!!! Everything seems to be going at a very fast pace for you! It is very interesting reading about the 2 different personalities of your Sales managers. I have seen that many times in other jobs and notice it here at the cvb. It sounds like you are learning a lot and are a great assest to the hotel!
ReplyDeleteI think it’s very important to take note on how management acts towards their employees; ultimately this could be what ends up setting the tone on how the employees should be acting as well. A happy management is a happy work place lol
ReplyDeleteAnd congratulations on getting engaged!!
Congrats on the engagement! I'm glad things are going well for you and your internship, I think when things are busy, the day just goes by so much more smoothly. Hopefully it's not TOO busy though!
ReplyDeleteDelpi!
ReplyDeleteThat's awesome that you are using that program. The Catering and Conference associates are always on that program. I refuse to get into that program. I am already using SMS, SpaSoft, and OpenTable. If I do get into catering and conference services, then I will reconsider.
I am glad that you are learning a lot. I think it's awesome how you want to incorporate both of the event specialists' personalities. You will do great!